Frequently Asked Questions
Everything you need to know about SOOS Atelier’s curated home collection and services.
What materials are used in SOOS Atelier products?
We prioritize sustainability and craftsmanship. Our collections feature premium natural materials including FSC-certified solid wood, hand-woven organic textiles, and artisanal ceramics sourced from small-batch creators.
Do you offer international shipping?
Yes, we ship our home decor and furniture worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout based on the weight and dimensions of your selected items.
What is your return policy for home goods?
We want you to love your space. If you are not completely satisfied, we accept returns on most items within 30 days of delivery, provided they are in their original packaging and unused condition.
How can I track the delivery of my furniture order?
Once your order is dispatched, you will receive a confirmation email with a unique tracking number. For large furniture items, our white-glove delivery partner will contact you directly to schedule a convenient arrival window.
Are your products handmade?
Many of our pieces are handcrafted by skilled artisans, meaning each item may have slight variations in texture or color. We believe these unique characteristics add soul and individuality to your home.
What payment methods do you accept?
SOOS Atelier accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger furniture purchases.